Back to Top

Latest Updates

Subscribe to Latest Updates feed
Updated: 1 hour 19 min ago

Liquidware Announces Integration with TOPdesk

Thu, 2022-04-28 15:42

Leading DEM and ITSM vendors collaborate to bring best-of-breed solutions to the Public Sector

Amsterdam, NL - April 26, 2022 - Liquidware, the leader in digital workspace management, today announced its Stratusphere™ UX digital user experience monitoring and diagnostics solution has been integrated with TOPdesk. Stratupshere UX’s intuitive API provides TOPdesk’s customers with a seamless way to pull rich data from Stratusphere UX into the popular service management software, creating an enhanced view of user issues in the TOPdesk ticket logs.

"For the Dutch public sector market in particular, TOPdesk is the ‘go-to’ ITSM provider. By providing this API-level integration, Liquidware enhances the visibility of user experiences to enable IT to close service desk tickets more quickly," commented Morteza Esteki, VP EMEA, Liquidware. "TOPdesk can authenticate itself to our system via a built-in action button and then pull a certain API string into the specific TOPdesk ticket logs, allowing joint customers to tie this together in a very simple way."

Stratusphere UX is a leading user experience and diagnostics solution that provides user-centric visibility that is persistent across platform delivery. It provides the ability to examine and drill down into user machine and application workloads which is critical in optimizing workspaces and assists in designing an application strategy. Stratusphere UX also provides the most comprehensive array of metrics of any user experience monitoring solution on the market today.

Pascal Janssens, Partner Manager, TOPdesk said, "Partnering with Liquidware provides our joint customers great ITSM benefits, ROI and quicker resolution to their user issues. Our customers have been requesting this type of integration and so we chose to partner with Liquidware as their market-leading technology delivers the most robust benefits."

TOPdesk customers can find out more about the benefits of using Stratusphere UX alongside TOPdesk via their marketplace https://marketplace.topdesk.com/stratusphere-ux-integration/

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

-###-

 

Liquidware Announces Stratusphere UX v6.6

Mon, 2022-03-28 20:41

New Version Provides Greater Visibility into Work From Anywhere Environments

Chicago, IL. - March 29, 2022 - Liquidware, the leader in digital workspace management, today announced version 6.6 of Stratusphere™ UX, its premier digital experience monitoring solution.

This latest version includes the following critical features and metrics:

Windows 11 Hardware Compatibility Inventory

Last fall, Microsoft released the Windows 11 operating system. The new OS places restrictions on key resource components, including CPU Clock, Core #, bit width & generation, RAM, Display size, resolution, Direct X 12/WDDM 2, & Color Depth, and Security (UEFI & TPM 2.0), among others. Stratusphere UX collects information on each one of these restrictions for each machine in the company fleet to determine upgrade compatibility with this OS. It highlights each incompatibility after evaluating it. This provides guidance for planning whether to perform in place upgrades or image refresh that would involve reinstalling applications and/or restoring data.

Work from Anywhere Metrics

New Work From Anywhere (WFx) metrics have been added to Stratusphere UX 6.6, including machine location, user input delay and machine local user accounts. These metrics provide detailed information as to the exact location the user on the machine is working at as well as how well their local device is performing remotely. Now, issues arising due to location & distance that could cause slow latency are easier to identify. In addition, the local user accounts data indicates whether there are multiple user accounts on the local machine, their status (enabled/disable/locked), when did they login last, and, most importantly, if any of them have administrative privileges. Local accounts with administrative privileges create a potential security issue. Domain accounts can be managed remotely but local accounts present another security attack surface that could result in leakage of sensitive data for the organization.

Dashboard Widget Enhancement

A new Sankey Diagram widget has been added to the Dashboards, displaying data relationships in a one-to-many, many-to-many, and many-to-one visualization. This widget displays the interrelation of digital workspace components including application names, process names, versions, destination IP, machines, processes, and users in a digital workspace environment.

Updated OS

As part of its continued focus on security, Stratusphere UX now runs on Oracle Linux 8 operating system that replaced CentOS 8. The new Oracle Linux 8 operating system provides widespread compatibility across virtual and cloud platforms and has universally accepted Security Technical Implementation Guides (STIG) for compliancy within FED and DoD environments.

Grace Krokidas, CMO at Liquidware stated, "This latest version of Stratusphere UX fulfills recent feature requests from customers to gain further visibility into their users’ remote environments. This is critical in today’s WFx scenarios. As an authority and pioneer in this space, Liquidware continues to deliver enhancements and innovation in digital experience monitoring."

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

-###-

 

Liquidware and IGEL announced the results of a study authored by independent analysts Freeform Dynamics.

Mon, 2022-03-28 14:02
Liquidware and IGEL announced the results of a study authored by independent analysts Freeform Dynamics that shows how the rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future. Liquidware is a leader in all facets of digital workspace management solutions for Windows desktops to ensure the ultimate user experience.News Link: Liquidware and IGEL announced the results of a study authored by independent analysts Freeform Dynamics.Related Product: FlexAppProfileUnityStratusphere UX

New Study Reveals How Desktop Delivery is Evolving in the Post-Pandemic Era

Wed, 2022-03-23 21:42

The Liquidware and IGEL sponsored study shows how the rapid migration to work-from-home during COVID-19 created a paradigm shift in how digital workspaces are delivered, supported and secured.

Chicago, IL and SAN FRANCISCO - March 24, 2022 - Liquidware, the leader in digital workspace management and IGEL, provider of IGEL OS, the endpoint operating system designed for VDI and DaaS, today announced the results of a study authored by independent analysts Freeform Dynamics that shows how the rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future.

The report, "Modernizing the Digital Workplace" looks at what organizations are doing today to prepare for the future of work with new desktop delivery models and a set of platform and management solutions designed to accommodate change quickly and efficiently.

Key findings from the study confirm that the short-term success of the switch to WFH came with longer-term costs -- technical and governance ‘debts’ that must now be ‘repaid.’ Yet, IT departments that choose to adopt modern desktop delivery models and platforms are more likely to see better outcomes in areas such as user satisfaction, cost of ownership, manageability, and security.

Need to Act Quickly Drove Most WFX Transitions

The COVID-19 pandemic, according to the report, created a ground swirl of activity for enabling WFH that was significantly influenced by the following factors:

  • The need to act very quickly to keep the business running – 80%
  • Pressure to keep additional costs and overheads to a minimum – 73%
  • Supplier shortages of equipment limiting options – 72%
  • Need to minimize end user training requirements – 72%
  • Keep things as simple and supportable as possible – 70%
  • Short-term pragmatics trumping long-term strategy – 68%

Majority of Organizations Today Are Adopting or Planning Modern Desktop Delivery Solutions Additionally, the report explores the different ways organizations delivered digital workspaces to users and what stands in the way of progress today, including technical debt, employee resistance to change and senior managers priorities lying elsewhere.

The vast majority of respondents (>65%) are either considering or are implementing the following tactics to move their end user computing environment forward:

  • Reduce dependency on ‘fat-client’ computing model
  • Automate more of their delivery, monitoring and management activities
  • Adopt platforms designed to support modern desktop/application delivery.

“Our research confirms that the rapid shift to hybrid working has left IT teams -- and especially desktop admin teams -- more over-worked and stressed than ever,” stated Bryan Betts, Principal Analyst at Freeform Dynamics. “It also shows that if you carry on trying to do desktop delivery the old way, but in a hybrid world, there are clear risks that you'll see higher costs, increased security challenges, decreased flexibility and agility, and ultimately lower user satisfaction. Fortunately, when we dug into the data, our research also suggests a potential solution: use the hybrid transition and the need to pay back technical debt as an inflection point - as the opportunity to transform and modernize the desktop delivery process. There's a whole raft of ways to do this, such as thinner desktops and automated user management, but essentially they boil down to using modern technologies to build in greater consistency, flexibility, and security.”

IGEL and Liquidware will be hosting a webinar on Tuesday, April 12 at 11am (CST) with Bryan Betts, Principal Analyst at Freeform Dynamics; Simon Townsend, Chief Marketing Officer, IGEL and Jason E. Smith, VP Products and Alliances, Liquidware; to discuss the findings from the report, lessons learned during the COVID-19 pandemic, and opportunities created by the WFH, work-from-anywhere (WFx) and hybrid working revolutions. Register at: https://info.liquidware.com/2022-04-12-Modernizing-Digital-Workplace_Reg...

Survey Methodology

The global online survey of 257 senior IT professionals from a range of industries in Germany, the UK and the United States was sponsored by Liquidware and IGEL and conducted by industry analyst firm Freeform Dynamics. For full survey methodology details, please see the report, “Modernizing the Digital Workplace”.

Resources

The report is available from Liquidware at: https://info.liquidware.com/New-Freeform-Digital-Workplace-Whitepaper_Whitepaper-Landing-Page.html and IGEL https://www.igel.com/freeform-report/.

About Liquidware

Liquidware is a leader in digital workspace management solutions for Windows desktops. The company’s products encompass all facets of management to ensure the ultimate user experience across all workspaces – physical, virtual, DaaS or in the cloud. Enterprises across the globe utilize Liquidware solutions to dramatically decrease time spent managing desktops, while delivering increased security, flexibility and scalability. Supported platforms include Microsoft physical, Azure Virtual Desktop (AVD), and RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame. Liquidware products are available through a global network of partners. For more information, visit www.liquidware.com or follow on Twitter @liquidware.

-###-